Frequently Asked Questions

Frequently Asked Questions

Where can I find the store and what are the opening hours?

Our shop is located at Zámocká 34, 811 01 Bratislava, Slovakia, on the way to Bratislava Castle. We're open every day (Monday to Sunday) from 12:00 to 19:00.

 

Do you also buy clothing from people?

Occasionally, we do purchase items, but our preferred option is consignment sales. To sell items through us, send a message to our Instagram account @gerar.vintage with a photo, condition, and proposed price. Please ensure your message includes this information, as messages lacking these details may be disregarded. We have so many offers, so we sort it a lot.

 

When will I receive my order?

We dispatch shipments ASAP. Delivery typically takes 2-4 business days within Slovakia and the Czech Republic. If you have any questions regarding delivery, feel free to reach out to us via email gerar.vintage@gmail.com or instagram

 

In what condition is my order?

If you'd like to inquire about the status of your shipment, send us a FM on our Instagram account or contact us via email at gerar.vintage@gmail.com.

 

"I'm having an issue completing the order due to a payment gateway problem."

Please message us on Instagram for assistance.


What is your return/exchange policy?

Our selection includes second-hand clothing and may contain distressing and other signs of wear. Please look at the pictures carefully before purchasing. All sales final. No returns.

 

Do you offer gift cards?

Absolutely! We offer gift cards in various denominations. Visit our store or contact us via email to get one for your loved ones.

 

How often do you update your inventory?

We regularly update our inventory with new and exciting items. Follow us on Instagram for the latest additions and announcements.

 

Any more questions?

Contact us via mail or Instagram. We are here to assist you!

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